@Article{coca,
  author = {Alchimowicz, Bartosz and Nawrocki, Jerzy},
  title = {The COCA quality model for user documentation},
  year = {2014},
  URL = {http://link.springer.com/article/10.1007\%2Fs11219-014-9252-4},
  abstract = {According to Pedraz-Delhaes, users evaluate both the product and the vendor on the basis of provided documentation. Thus, a question arises as to what quality characteristics should be taken into account when making a decision about accepting a given user manual.{\~}There are some proposals (e.g. ISO Std. 26513 and 26514) but they contain too many quality characteristics and lack orthogonality.{\~}The goal of this paper is to propose a simple quality model for user documentation, along with acceptance methods based on it.{\~}The model is to be orthogonal and complete.{\~}As a result, the COCA quality model is presented, which comprises four orthogonal quality characteristics:{\~}Completeness, Operability, Correctness, and Appearance.{\~}To check completeness, the proposed quality model has been compared to many other quality models that are directly or indirectly concerned with user documentation.{\~}Moreover, two acceptance methods are described in the paper: pure review based on ISO Std. 1028:2008,{\~}and Documentation Evaluation Test (it is a variant of Browser Evaluation Test){\~}which is aimed at assessing {\~}the operability of user documentation.{\~}Initial quality profiles have been empirically collected for both methods -{\~}they can be used when interpreting evaluation results obtained for a given user manual.},
  journal = {Software Quality Journal},
  note = {not assigned to an issue yet}
}